FAQ's

# Frequently Asked Questions (FAQ)

We’ve answered some of the most common questions below. If you still need help, feel free to contact us at support@oncegrab.com.

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### 1. How long will my order take to arrive?
- Metro Cities: 4–7 business days  
- Other Cities/Towns: 5–9 business days  
- Remote Areas: 7–12 business days  

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### 2. How can I track my order?
- Once your order is shipped, you’ll receive a tracking link via email/SMS.  
- You can also check your order status on our **“Track Your Order” page**.  

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### 3. Do you offer Cash on Delivery (COD)?
- Yes, we offer COD in most locations across India.  
- Small handling charges may apply on COD orders.  

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### 4. Can I cancel my order after placing it?
- Yes, you can cancel within **12 hours of placing the order**.  
- After dispatch, cancellation is not possible. Please check our **Cancellation Policy**.  

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### 5. What if I receive a damaged or wrong product?
- Don’t worry! If you receive a damaged, defective, or incorrect item, we’ll replace it at no extra cost.  
- Please share an unboxing photo/video for faster resolution.  

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### 6. What is your return and refund policy?
- Returns are